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Once again our latest client satisfaction survey was very encouraging. Following are a few of the unprompted responses offered by clients when asked the final question “Do you have any other comments you would like to make”. Our surveys are conducted by an independent consultant firm and the clients are aware that their identities are kept confidential from us:

“I would like to thank them for their support over the last 18 years. They have always acted in our interest.”
“Pretty happy with what they do for us and how they go about it. Give us a good deal”
“Would just like to reinforce that during the time we have been dealing with AJ Brown, we are able to deal frankly with them, and them with us. They get on with the job, and we are very happy with them.”
“They are a good company, really enjoy the employee contact I have. They will help out in any situation, and have good internal communication - are able to cover for each other, know what’s going on”
“The receptionist is excellent, and Peter and Ricky, who I deal with, are great. Will always go “the extra mile”. I can’t fault them. They know us, are aware of who we are as a company and our needs.”
“I rate them very highly, in terms of what they do for us, and how they conduct themselves in the market place. We have a good business relationship.”

“The staff are very friendly and helpful, and I’m glad we changed over to them.”

Many clients had no additional comments to make, and the least positive suggestion was that our senior guys should get out to visit their clients more, which are now endeavouring to do.

Two of our larger multinational clients communicated to us directly ...

" ... AJ Brown know our products so well that they form a seamless member of our supply chain and have proactively offered expert advice on duty concessions, reducing our landed costs."

" ... I would like to officially thank you and your team for the exemplary work that you have put in on our behalf.

Because of your dedication to our needs we have been able to complete our customers' orders in time and therefore achieve our goals.

This commitment to service cements further our long-standing relationship ... "

Although it is always challenging to please everybody, we are particularly encouraged by the fact that so many of our clients, especially the newer ones, are impressed enough with their change to AJ Brown that they want to tell us.

		What our clients think of us:
		Once again our latest client satisfaction survey was very encouraging. Following are a few of the unprompted responses offered by clients when asked the final question “Do you have any other comments you would like to make”. Our surveys are conducted by an independent consultant firm and the clients are aware that their identities are kept confidential from us: “I would like to thank them for their support over the last 18 years. They have always acted in our interest.” “Pretty happy with what they do for us and how they go about it. Give us a good deal” “Would just like to reinforce that during the time we have been dealing with AJ Brown, we are able to deal frankly with them, and them with us. They get on with the job, and we are very happy with them.” “They are a good company, really enjoy the employee contact I have. They will help out in any situation, and have good internal communication - are able to cover for each other, know what’s going on” “The receptionist is excellent, and Peter and Ricky, who I deal with, are great. Will always go “the extra mile”. I can’t fault them. They know us, are aware of who we are as a company and our needs.” “I rate them very highly, in terms of what they do for us, and how they conduct themselves in the market place. We have a good business relationship.” “The staff are very friendly and helpful, and I’m glad we changed over to them.” Many clients had no additional comments to make, and the least positive suggestion was that our senior guys should get out to visit their clients more, which are now endeavouring to do. Two of our larger multinational clients communicated to us directly ... " ... AJ Brown know our products so well that they form a seamless member of our supply chain and have proactively offered expert advice on duty concessions, reducing our landed costs." " ... I would like to officially thank you and your team for the exemplary work that you have put in on our behalf. Because of your dedication to our needs we have been able to complete our customers' orders in time and therefore achieve our goals. This commitment to service cements further our long-standing relationship ... " Although it is always challenging to please everybody, we are particularly encouraged by the fact that so many of our clients, especially the newer ones, are impressed enough with their change to AJ Brown that they want to tell us.