A J Brown & Co Ltd started life in 1948, formed by three partners to take over the cartage and customs business started
by Archibald John Brown some decades before. These days the company is still owned by its Directors who have been with
the firm for many years, and continue to instill in all personnel the highest professional standards which typify the
traditional, yet progressive, culture of our company.
AJ Brown's best features:
Credibility. AJ Brown's industry-wide reputation for integrity, capability and high professional standards is second to none.
We provide you with a single point of contact for all aspects of your freight consignments: Freight, Customs, Delivery. When you wish to know anything, you need only speak to us.
Continuity of staff. A large proportion of our staff has been with us for decades, accumulating priceless experience that can be applied for the benefit of your business. This continuity enables us to become more familiar with your business and its products, personnel, and preferences. Your consignments can then be managed as you would want, and any communication you have with us can be quick and immediately informative.
All our staff are very approachable, knowledgeable, helpful, friendly, and responsive. They are all here to see you receive the service standards you expect, and more.
AJ Brown has long-standing, friendly working relationships with all airlines, shipping companies, other members of the freight community. This ensures we have the broadest range of options available when independently recommending to you the most appropriate and economic freight services for each of your consignments.
We value our long-term financial stability, and reinforce this with tight accounting controls. To receive the best service from those we deal with and to assist
us to attain the best rates for our clients, we pay our bills on time. All our clients are expected to do the same for us. For more details please refer to our Terms and Conditions web page.
Our very experienced staff have the industry knowledge, ability and foresight, to reduce as far as possible the risks of cargo hold-ups and
damage or loss. They exercise the highest levels of integrity and professionalism in dealing with regulatory and enforcement authorities, to negotiate the
smoothest possible path through MAF/Health/Customs checks and inspections while ensuring you pay the lowest
possible legitimate import duties and taxes.
Our road transport fleet can provide the speediest deliveries possible. The combination of
capable and experienced staff, use of up-to-the-minute technology and techniques, and a varied and flexible in-house
delivery fleet gives you the advantage when it comes to rapid clearance and delivery of Air and Sea Freight.
Your goods are safe. Our despatch and delivery staff are Police-cleared and well vetted. Our warehouse is security-alarmed, monitored 24/7, and nightly patrolled.
The risk of disruption is minimised. Internal communication and documentation is maximised to ensure any staff absences or systems failures will have minimal effect on the passage of your consignments. All systems are industry-standard, continually monitored and upgraded, and fully backed-up to provide rapid reinstatement in the event of a possible serious systems failure.
Your confidential information is safe. Our information systems are not directly accessible to the outside world. Our corporate internet connection is firewall protected. Our personnel are very aware of the commercially sensitive nature of our clients' information, with very strict confidentiality agreements in place, and all new staff are consultant-vetted. Our premises are fully security-alarmed, monitored 24/7, and patrolled.
All members of the team here at A J Brown welcome your calls at any time. Whether it is about something we are doing for you, or something that we are not (but possibly could, or should). And all your calls are answered by a real person, not a machine. We refuse to have voice mail. Your calls will always be answered personally, by a competent person who will take responsibility to ensure you will be looked after by the best person available.
From time to time we conduct Client Satisfaction Surveys, to obtain reassurance that we are indeed delivering the services our clients can benefit from, and at the high standards they expect. For a client perspective on some of our best features, please refer to our Testimonials web page, where some typical survey responses have been posted.